This will often kick-start the syncing process for a file. For example, take a file from your documents folder and moving it to your desktop (assuming the desktop is not synced) and then move it back into documents.
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Due to the variety of Firewall and Antivirus software, we can't provide specifics of how to do this, please refer to the documentation that came with your software.Īfter you have confirmed SugarSync is running and connected, if you find that a file isn't appearing as expected, it may be that the application is still in the process of uploading or downloading the file. Make sure that that SugarSync is granted access through port 443 in these programs to avoid connection issues.
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Firewall and Antivirus software can restrict or entirely block SugarSync from connecting to our servers, depending on how they are set up. If the desktop app is running but unable to connect to our network, that will also prevent syncing. If the program is not launching properly on computer startup make sure that you have selected that option in the app preferences. It is important to keep the program running at all times so that SugarSync can capture changes to your data in real time. If you reached this article, chances are pretty good you have a working internet connection! But to verify that the SugarSync application is running check in your Taskbar (PC) or Menu Bar (Mac) to see if the SugarSync icon is visible.Īlways know the status of SugarSync by dragging the hummingbird to the visible part of your taskbar: Make sure the App is running and connected to the internetįirst thing first, please check if your computer is connected to the Internet and that the SugarSync Desktop App is running.
files updated locally not uploading to the cloud, or cloud versions of files not downloading to your local device, here are some steps that you can take to troubleshoot the problem on your own.ġ.
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